Frequently Asked Questions

Everything you need to know about shopping for your little one at Robeez.

How do I determine the right shoe size for my baby?

We recommend measuring your child's foot from heel to big toe and referring to our comprehensive Size Guide. Our soft-soled shoes are designed to provide room for growth while ensuring a secure fit.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn and unwashed items in their original packaging. Please visit our Returns Portal to start a request and receive a prepaid shipping label.

How long will it take for my order to arrive?

Standard shipping typically takes 5-7 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.

Are Robeez shoes recommended by pediatricians?

Yes, our soft-sole footwear is designed to mimic barefoot walking, which is recommended by experts to support healthy foot development and balance in infants and toddlers.

Do you ship internationally?

Currently, we ship to the United States and Canada. For other international destinations, please check our list of authorized global retailers.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay for installments.